Meet us

Managing director

Frank Lap

The core of this business is still exactly the same as twenty years ago when I was a schoolboy on Saturday helping to supply the ships. The service level is high, we never say no. We are always available and deliver 24/7. We seek the best balance between price and quality. Therefore, we have loyal customers and suppliers. Our customers know that we keep our promises.”

Kimberly Kaandorp

If the order is ready, we will check if all the goods are there and everything is entered correctly in the system. Then we print the invoice. By reviewing the orders we are the last link in the chain. Our office has an open structure, we sit with our various departments close together and so we can easily reflect. All colleagues think along with customers and with each other. No one is here on an island.”

Maxime Pisters

If the order is received, the customer needs to do no more. Our department regulates all forms and formalities that come with the orders. I'm a stickler and that's a good thing, because the customs want to know exactly what we have delivered and to whom. Our AEO certification helps: the customs knows us as a reliable partner. We have a good working relationship with the authorities.”

Lucien Durant

We are a close team, everyone takes their responsibility. If it is busy or it gets late, everybody is willing to stay longer to get the job done. The customer and the quality of the products are for us the most important. We like to think with the client. If you are long at sea it is extra nice that the food and other products meet the quality, you asked for. We make every effort to arrange that. We never say no.”

Hildert Terwisscha- van Scheltinga

I visit our customers, have contact with the chefs, captains, engineers and know what is happening on board. I am the business card of our company. As a link between customers and colleagues in the office, I translate the wishes of the customer. We have built long-term relationships, because everyone is willing go the extra mile to complete deliveries efficiently. No chef can cook with credit notes or backorders. At Den Helder Stores BV, we value the wellbeing of the crew.””